Terms of Service

Acceptance of Terms

By accessing or using the website, services, or any related platforms of Vitalis Wellness (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Agreement”). If you do not agree, you should not use our Services.

If you are accepting these Terms on behalf of another person or entity, you confirm that you have the authority to do so.

Medical Disclaimer & Emergency Notice

Vitalis Wellness does not provide emergency medical services.

If you are experiencing a medical emergency, call 911 or seek immediate in-person care.

Our Services may include wellness guidance and access to independent licensed healthcare providers. Always consult your primary care provider before starting any new treatment or program.

Overview of Services

Vitalis Wellness provides wellness services, programs, and support. In some cases, we may facilitate access to third-party providers, pharmacies, or vendors.

Additional terms may apply to specific services and are incorporated into this Agreement.

Eligibility

You must be at least 18 years old to use our Services.

By using our Services, you confirm that you meet this requirement.

Account Registration

Certain features may require you to create an account.

You agree to:

Provide accurate and complete information

Keep your information up to date

Maintain the confidentiality of your login credentials

We reserve the right to suspend or terminate accounts if necessary.

Account Security

You are responsible for:

All activity under your account

Protecting your username and password

Not sharing your account with others

If you suspect unauthorized use, contact:
[email protected]

Electronic Communications

By using our Services, you consent to receive communications electronically, including via email, text message, or platform notifications.

These communications satisfy legal requirements for written notices.

SMS/Text Messaging

By providing your phone number, you agree to receive text messages related to your services.

Message and data rates may apply

Message frequency may vary

You may opt out by replying STOP

Opting out may limit access to important updates.

Recording Consent

We may record audio or video interactions for quality assurance, training, and service improvement.

By using our Services, you consent to such recordings, which will be handled confidentially unless required by law.

Third-Party Providers & Services

Vitalis Wellness may connect you with independent licensed providers, pharmacies, or other vendors.

You acknowledge that:

We do not practice medicine

We do not control medical decisions

Providers are solely responsible for your care

No doctor-patient relationship is created with Vitalis Wellness

Any such relationship exists solely between you and the licensed provider.

Provider Communications

Providers may communicate with you via email, SMS, or secure platforms regarding your care.

You are responsible for reviewing and responding to communications.

We are not responsible for outcomes resulting from missed or ignored communications.

Subscriptions & Billing

Some services may be offered on a recurring subscription basis.

By enrolling, you authorize automatic billing at the agreed intervals.

Subscriptions renew automatically

You must cancel at least 72 hours before your next billing date to avoid renewal

Cancellations & Refunds

All cancellations and refunds are governed by our Refund Policy.

In general:

Administrative fees may apply

No refunds are issued once services are rendered or products are processed

You are responsible for charges incurred prior to cancellation

Financial Responsibility

All services are provided on a cash-pay basis.

We do not bill insurance, Medicare, or Medicaid.

You are fully responsible for all costs associated with your services.

Payment & Default Policy

You agree to make timely payments.

Failure to do so may result in:

Late fees

Service suspension or termination

Collection activity

You are responsible for maintaining valid payment methods.

Telehealth Services (If Applicable)

Some services may be provided via telehealth.

You understand:

Telehealth has limitations and risks

It is not suitable for all conditions

Additional consent may be required

User Responsibilities

You agree to:

Provide truthful and accurate information

Submit required documentation when requested

Maintain necessary technology to access services

Comply with all applicable laws

Privacy

Your information is handled in accordance with our Privacy Policy.

Certain health information may be handled by licensed providers in compliance with applicable laws.

Changes to Terms

We may update these Terms at any time.

Changes take effect upon posting. Continued use of Services indicates acceptance of updated Terms.

Governing Law

These Terms are governed by the laws of the State of California and applicable U.S. federal law.

Dispute Resolution

Any disputes will be resolved through binding arbitration.

No jury trials

No class actions

Proceedings conducted remotely unless otherwise agreed

Claims must be brought within one (1) year of the event giving rise to the dispute.

Contact Information

For questions regarding these Terms, contact:

Vitalis Wellness
Email: [email protected]