Refund & Subscription Policy

1. Overview

Vitalis Wellness provides wellness services, client support, and, where applicable, access to independent licensed medical providers. Due to the nature of services and regulated products, certain purchases are non-refundable.

Please review this policy carefully before purchasing any product, service, or program.

2. Prescription Medications & Regulated Products (If Applicable)

All prescription medications and compounded pharmaceutical products are final sale once processed by the pharmacy.

Due to federal and state regulations:

Prescription medications cannot be returned

Dispensed medications cannot be reused or resold

Refunds cannot be issued after pharmacy fulfillment

If your prescription is not approved by a licensed provider, you will not be charged. If payment has already been collected, a full refund will be issued.

Experiencing side effects or adverse reactions does not qualify for a refund. If you have medical concerns, contact your provider. For emergencies, call 911 or seek immediate care.

3. Services & Program Purchases

All services, including wellness programs, consultations, coaching, or treatments, are non-refundable once:

The service has been performed

The program has begun

Materials, products, or resources have been delivered

Results vary by individual, and no guarantees are made.

4. Order Changes & Cancellations (Before Fulfillment)

Cancellation or modification requests must be submitted immediately by emailing:
[email protected]

Cancellation is not guaranteed once processing has begun

If canceled before fulfillment, a refund may be issued minus a $99 administrative processing fee

No refunds will be issued once services are rendered or products are processed or shipped

5. Subscription & Auto-Renewal Terms

Some Vitalis Wellness programs may operate on a recurring subscription basis.

Subscriptions renew automatically at the end of each billing cycle

To avoid renewal, you must cancel at least 72 hours before your next billing date

To cancel, email:
[email protected]

If a renewal is canceled before fulfillment, a refund may be issued minus a $99 administrative fee.

Once services are delivered or products are processed/shipped, orders are final and non-refundable.

6. Mid-Cycle Cancellations

If you cancel during an active billing cycle:

You remain responsible for the full current billing period

Cancellation will apply to future cycles only

No prorated refunds will be provided

7. Appointments, No-Shows & Rescheduling

Clients are responsible for attending scheduled appointments.

Missed appointments or late cancellations may result in forfeiture of the session

Rescheduling may be permitted with sufficient notice, at our discretion

8. Financial Responsibility

All services are provided on a cash-pay basis.

You are responsible for all charges incurred, including subscription renewals not canceled within the required timeframe.

9. Important Notice

Vitalis Wellness does not manufacture medications and does not practice medicine. Any medical services, prescriptions, or treatment decisions are made solely by independent licensed healthcare providers.

This policy is intended to comply with applicable laws and regulations.

10. Contact Information

For questions regarding this policy, contact:

Vitalis Wellness
Email: [email protected]