Privacy Policy

Effective Date: [Insert Date]

1. Introduction

Vitalis Wellness (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website, services, or any related platforms (collectively, the “Services”).

By using our Services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a. Non-Personally Identifiable Information (Non-PII)

Information that does not directly identify you, including:

IP address

Browser type

Device type

Operating system

Pages visited and usage behavior

General geographic location

This information helps us improve our services and user experience.

b. Personally Identifiable Information (PII)

Information you voluntarily provide, including:

Name

Address

Email address

Phone number

Date of birth

Login credentials

Payment information

Photos or videos submitted

Communications with staff or providers

Providing this information may be required to access certain services.

3. Medical & Health Information (If Applicable)

If you use services involving licensed healthcare providers, medical information may be collected, including:

Health history

Intake forms and questionnaires

Treatment plans

Prescription information

Images submitted for evaluation

Vitalis Wellness does not provide medical diagnoses or prescriptions. All medical decisions are made by independent licensed providers.

4. How We Use Your Information

We may use your information to:

Provide and manage services

Process payments

Communicate with you

Provide customer support

Personalize your experience

Improve services and performance

Prevent fraud and enhance security

Comply with legal obligations

We do not sell your personal information.

5. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

Maintain user sessions

Store preferences

Improve website functionality

Analyze usage patterns

You can disable cookies in your browser settings, though some features may not function properly.

We may also use third-party analytics tools (such as Google Analytics).

6. How We Share Information

We may share your information:

With licensed providers or pharmacies, when applicable

With service providers (payment processors, hosting providers, etc.)

To comply with legal obligations

In connection with business transfers

With identity verification services, if required

We do not share mobile information for marketing purposes.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information.

However:

No system is completely secure

Internet transmissions cannot be guaranteed secure

You are responsible for protecting your login credentials.

If you suspect unauthorized access, contact:
[email protected]

8. Payment Processing

Payments are processed through third-party providers.

By submitting your payment information, you authorize us to share necessary data to complete transactions.

We are not responsible for the security practices of third-party processors.

9. Data Retention

We retain your information:

As long as necessary to provide services

As required by law

To resolve disputes and enforce agreements

Healthcare providers may retain medical records according to legal requirements.

10. Children’s Privacy

Our Services are intended for individuals 18 years or older.

We do not knowingly collect personal information from children under 13. If this occurs, please contact us for removal.

11. California Privacy Rights

If you are a California resident, you may have rights under applicable law, including:

Access to your personal information

Request deletion

Request correction of inaccurate data

Limit use of certain personal data

To exercise your rights, contact:
[email protected]

12. Changes to This Policy

We may update this Privacy Policy at any time.

Updates will be posted with a revised effective date. Continued use of our Services indicates acceptance of any changes.

13. Contact Information

If you have questions about this Privacy Policy, contact:

Vitalis Wellness
Email: [email protected]